IT FIELD SERVICE SOLUTIONS
HNA serves Enterprise IT clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solutions for your organization. Our Enterprise IT clients can be assured of flexible, transparent, and high-quality support services. HNA provides Enterprise IT managers with the ability to perform the high quality technical services without the need for costly investments to infrastructure in regions where resources are costly to maintain. With a Turnkey Field Service Solution from HNA – Enterprise IT organizations can achieve high quality & agile services throughout their entire IT infrastructure from procurement & configuration to post deployment service support.
24/7 COMMAND CENTER
Helpdesk & On-Demand IT Smart Hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.
GLOBAL LOGISTICS &
Export Compliance Management
Complete “End to End” export and distribution services in 150 countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 800 cities.
1
Importer of records
2
local freights & proof of delivery
3
global export & reserve logistics
4
Warehouse & Fulfillments
5
Vat & duties payments
6
Export & import compliance
7
Replacement & Returns
8
Customs brokerage
GLOBAL WORKFORCE
On-Demand
Enterprise organizations require an agile and adaptable workforce. This presents a challenge to almost all organizations which have a volatile demand pattern. HNA provides an ODOP (On-Demand, On-Premise) service model which gives access to high quality technicians in local regions around the world.
GLOBAL DASHBOARD
PROCESS MANAGEMENT & ANALYTICS
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – HNA offers a better approach to these common challenges facing data center infrastructure managers.
GLOBAL DASHBOARD
Process Management & Analytics
COMMAND CENTER & TECHNICAL HELPDESK
GLOBAL LOGISTICS & EXPORT COMPLIANCE
GLOBAL WORKFORCE ON-DEMAND
PROCESS ANALYTICS
WE PROVIDE IT CONSULTING SERVICES
HNA Service Global solves critical client business problems by providing custom consulting services.