Remote IT Infrastructure Management Services
We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from HNA Service, we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.
Our Process
Last-Mile Coordination
Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.
Remote Monitoring
Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.
Level 1 Support
Incident Management, Service Desk For Escalations, Knowledge Repository.
Level 2 & Level 3 Support
Problem Management, Change Management, Performance Management.
WE PROVIDE
All These Services
END-USER
- 24×7 Service Help Desk
- Desktop Support
- Application Packaging
DATA CENTER MANAGEMENT
- Servers
- Storage
- OS
- Databases
- Messaging Systems
NETWORK MANAGEMENT
- Routers
- Switches
- VoIP Devices
- Network Links
SECURITY MANAGEMENT
- Firewalls
- Intrusion Protection Systems
- Virtual Private Networks (VPN)
- Public Key Infrastructure (PKI)
- AAA Tools
OUR CERTIFICATIONS
Complement Our Specialties And Credibility
WE PROVIDE
We are Certified Engineers
Network Certifications
(CCNA, CCNP, CCIE):
SYSTEM CERTIFICATIONS
(RHCE, SCSA, SCNA, MCSE, MCSD):
SECURITY CERTIFICATIONS
(CISSP, CISA):
PROCESS CERTIFICATIONS
(ITIL, Six Sigma):
ARCHITECTING SKILLSETS
(J2EE, MS.NET):
