MANAGED FIELD MAINTENANCE SERVICES

& SLA Warranty Services

HNA Service Global removes the complexities of global IT support by offering flexible maintenance plans that are customized to your organizations specific needs. Our comprehensive approach to world-wide support means a seamless delivery of shipping logistics services and human resource dispatch. Our technology-driven platform offers customizable dashboards for monitoring and reporting KPI’s and can integrate seamlessly into industry leading ERP and CRM systems.

One Company To Turn To, For Global Protection Coverage:

With hardware located all across the world, having one company to turn to eliminates the challenges of upholding strong Service Level Agreement (SLA’s). Making the switch to HNA, your protection starts with our Global Technical Support Center, a single point of contact that provides 24x7x365 Asset & Contract Management. Together with Incident Management, the support center also coordinates field support service technician & parts dispatch for a seamless delivery of parts and labor.

Leveraging 800 International Warehouse Stocking Locations across the globe, HNA provides services ranging from: FRU Stocking, Transportation, Warehousing, Critical Parts Delivery and Reverse Logistics.

Our platform provides Global Parts Supply Chain Management and Optimizations. We calculate optimal FRU stock & replenishment levels according to SLA requirements and have last-mile verification to ensure accuracy. To more efficiently handle repairs and replacements from around the world, HNA offers full service regional hubs for Depot Repair & Manufacturer Warranty Management Services.