OEM/ODM FIELD SERVICE SOLUTIONS
HNA Service Global (HNA) serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. HNA provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Field Service Solution from HNA – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.
24/7 COMMAND CENTER
Helpdesk & On-Demand it smart hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.
GLOBAL LOGISTICS &
Export Compliance Management
Complete “End to End” export and distribution services in 150 countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 800 cities.
1
Rack-N-Stack
2
STORAGE SYSTEMS
3
Network Servers
4
Mainframes
5
INTERNET OF THINGS (IoT)
6
NETWORK EQUIPMENT
7
End-User-
Computing (EUC)
(DESKTOPS/LAPTOPS/PDA)
8
UPS POWER EQUIPMENT
Managed Global Field Support &
On-Demand Unified Maintenance Warranty Support Services
To Support hardware of all types located across the world, turn to the one company that can eliminate the challenges of providing rapid 4-hour SLA’s globally. HNA Service Global (HNA) makes it possible to provide top quality, rapid response support services to customers around the world with no infrastructure investment costs.
MANUFACTURING
& Configuration Centers
Turnkey system integration & configuration from our state of the art manufacturing facilities. Quality assurance, Pre-deployment staging & Configuration enable more efficient scalability.
- Strategic Sourcing
- BOM Kitting
- Assembly Line Test
- Functional Testing
- Reliability Stress Test & Staging
- Imaging & Final QA
GLOBAL DASHBOARD
PROCESS MANAGEMENT & ANALYTICS
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – HNA offers a better approach to these common challenges facing data center infrastructure managers.
GLOBAL DASHBOARD
Process Management & Analytics
COMMAND CENTER & TECHNICAL HELPDESK
GLOBAL LOGISTICS & EXPORT COMPLIANCE
GLOBAL WORKFORCE ON-DEMAND
PROCESS ANALYTICS
WE PROVIDE IT CONSULTING SERVICES
HNA Service Global solves critical client business problems by providing custom consulting services.